Patient Testimonials

Adult Hearing Loss

An extremely pleasant experience with a most caring and competent young woman - thank you very much.

Excellent! From the Audiologist treatment information clear. Cannot think of anything that could be improved. Never had a test as good as this!! Very knowledgeable lady.

Audiologist was quite excellent, kind, thoughtful, pleasant, helpful. I have only the utmost praise for her. I am a retired senior teacher and used to dealing with the public, she could not have done a better job.

I really appreciated the committed help of an experienced and sympathetic clinician.

I was tested and fitted with a hearing aid on the same day! The young man was very capable, professional and friendly. I am 50 years of age and disabled when standing and walking.

I was treated very well and with respect. I was totally blown away with the result very happy finally to get sorted as I waited and put it off for too long. 

Thank you very much it has made a big difference to my life.

Thanks for changing my hearing aids. The new ones are very comfortable and much better than the old ones.

The audiologist was friendly, informative, reassuring and technically proficient - the help I received in helping me with my hearing aids has changed the quality of life. 

Very smartly dressed young man. Very polite and friendly but very professional. What a lovely young man he is. He made everything so clear and was so kind. I am absolutely delighted with my treatment.


Cataract Surgery

Absolutely BRILLIANT. Both eyes done, both excellent. I'm 77 and my right eye is better than it has ever been.

All staff first class.

All the staff are exceptionally kind and informative.

An excellent service. The friendly approach of the nursing team greatly helps in calming anxieties about the procedures, and necessary aftercare is carefully explained. Above all, a vast improvement in my eyesight due to the surgery is obviously most welcome.

Put patients at ease and use humour to calm my nerves. Give them all praise or at lease flowers!

Courteous friendly staff. Every step of my treatment was clearly explained.

Delighted with the speed and efficient service provided.

I had a problem with inflammation in my eye. I called the clinic and I was told to come in, no problems to see the Surgeon who put my mind at ease immediately, changed my drops and all OK. The care was second to none.

I had my cataract removed yesterday and I feel so confident that it will be improved a lot in the next few weeks.

The staff are AMAZING. I was made to feel at ease from my first appointment to my last. Staff were BRILLIANT, thank you SO much.

I want to thank all staff for their patience as I was very nervous and apprehensive. I was given great assurance prior to the surgery and during and after. They were so calming. This sight in my left eye has improved dramatically can't speak too highly. Thank you.

Nursing staff are excellent, and try hard to ease the patients anxieties, the surgeon was friendly and professional, would recommend this service highly to family and friends.

The Novus team were fabulous at all times - very caring and friendly. They must have supported hundreds of patients, yet I feel like I was receiving personal attention. My nurse at my pre-assessment and on the day of my operation was particularly kind an caring - professional at all times, but also reassuring and supportive. Helped to relax me throughout.

The service I received at Novus Health was wonderful, everyone was so helpful and pleasant. The treatment superb, thank you.

The whole process from referral to treatment was excellent, friendly and informative.


Dermatology

I was treated with courtesy and respect the doctor and his assistant. Thank you.

From my first appointment to my minor surgery, I was treated with respect and I was listened to. I cannot fault the treatment I received and would recommend this surgery to everybody. 

The doctor and staff nurse were very professional and I felt at ease throughout the procedure. Aftercare and advice was very clear. Comfortable and clean surroundings.

All staff were excellent!

You need to look after the doctor. He is a brilliant man. I cannot express in words my gratitude for a 'job well done'. 

Doctors were both excellent as were all the theatre staff on the day of my surgery.

Although not looking forward to the surgery the experience was fantastic. The staff had time to chat and laugh during the surgery which almost made you forget why you were there. please don't alter a thing, as the experience was pleasant carried out with professionalism and care.

Excellent service and response from phone calls and face-to-face.Nurse was lovely and put mind at rest and one of the nurses held my hand during procedure which was lovely. Keep up the good work.

I was very impressed by the speed I was seen by Novus Health, and the three times I saw doctors and nurses, the care and treatment was first class. Very friendly, informative and prompt service, I am very happy with the care I have received.


General Surgery

I am writing to say that the service I have received from 'hearing' dermatology and plastic surgery, have excellent delivered at the appropriate time with courteously and minimum delay between diagnosis and completion.

Everyone involved in this procedure, from my initial visit to my GP through to the surgery were excellent - professional and friendly.

I am very happy with every aspect of the process and the care given. Thank you.

The quality of service from all the staff was excellent. They could have done no more to make the patient feel assured and relaxed. Great all of them.

Service very good.

I was extremely happy with all aspects of the service. Thank you.

The guy was absolutely  brilliant explained every thing made me feel at ease.


Minor Hand Surgery

You were all extremely nice, thank you very much. I still have sensitivity of numbness just in my finger ends, but I am sure this will improve more with time. 

Can not recommend Novus Health highly enough. Quality of service was excellent, staff and surgeon were fantastic:)

Doctor was very pleasant and polite, his service was to the highest standard I have ever experienced. He treated the staff who worked beside him in a very highest standards treating them with respect and I felt very comfortable being in their care. Thank you very much doctor and your staff.

You can't improve on perfection - service was 1st class. All staff involved with me so were so caring and reassuring. Thank you.

Only to say I have received the best possible care I could wish to have. My very grateful thanks to the doctor and all his staff. 

Everything was excellent. Staff very good at the job. I have had wonderful treatment from Novus Health, everyone was extremely kind and courteous, thank you.

All staff at Sandal Castle Health Centre extremely friendly and professional.

In my opinion the service was excellent and would be hard to improve.

The Surgeon and staff were very good in all aspects The service was 100%. The doctors, surgeon and nurses at Sandal were great and put me at ease and also thanks to the receptionist at Normanton who offered me a 2nd appointment after I had to cancel my first. All of you your angels.

Felt very well-informed and looked after. Fast appointments and super friendly staff. Excellent care provided. Thank you!

Surgery quickly and neatly performed.

Couldn't fault the service, treatment, care, explaining the procedure was all faultless I would have no hesitation in, if needed to have minor hand surgery again, or recommend to family or friends to go ahead with this procedure.

Everything went as I was told it would. I have been very pleased with it, and now I can sleep at night pain free, thank you.


Physiotherapy

Very professional and gave plenty of good advice. I'm extremely pleased with the treatment I have received from Simon. 

Everyone I came into contact with was very professional and helpful.

First class service good admin - ease of booking appointments.

Had treatment for severe back pain travelling down through legs which was very beneficial.

Excellent. Keep up this wonderful service and very efficient. So much better than going to hospital and waiting to be seen. 

Could not fault the service I received very professional but also personal for my requirements thank you.

The service was excellent. I was given appointments as and when I needed  from the receptionist to the physiotherapist  I was really cared for. Very many thanks to everyone. Well done.

It was a very friendly, professional and helpful service. After completed sessions reassurance given to return if condition did not continue to improve or got worse.

Physio was a pleasure to be treated by, he was caring, compassionate, very understanding and easy to approach. He was very friendly and put me at ease from day one. Very professional, would recommend him highly. The work he has done on my ankle has made a huge difference and I am now totally pain free. 

Excellent service and care received. Very helpful advice and support given. I recovered a lot quicker thanks to the support from the physio expert given to me at each visit.

Excellent advice  and service.

I would like to give some positive feedback on the service I received from Dayne Laycock at Outwood Park Medical Centre, following a referral from MKS. Dayne was very professional but with a friendly manner. Over a few sessions with progressive exercises I have made significant progress with my arthritic knee - such that (thanks to Dayne) I'm going to self-manage for now and not seek orthopaedic advice at this stage.

There is nothing to improve - it was all faultless. Keep up the good work.

I was very fortunate to get a cancellation appointment so my treatment could commence shortly after my flare up which was brilliant. Physio was very encouraging as I did the exercises which have strengthened my joints. Prompt appointments. Sympathetic, professional staff. Easy to get appointments.

Please continue with how the service is running as it was really excellent.

The physiotherapist was great. He was knowledgeable and was able to guide me in the strengthening exercises I needed. 

Made me feel at ease. I Felt really comfortable. And he was very friendly and helpful. 


Vascular Surgery

So far very good. Healing well.

The staff were so friendly I was made to feel at home. 

I was treated as a person and not a patient. Staff were great and made me feel at ease. This team of people are a credit to Novus Health. Thank you.

My wife and myself were both impressed by the professional, slick service. 

By getting all the simple, basic things right you make for a very good experience.